Effective Date: November 1, 2025
Last Updated: November 1, 2025
Overview
At TheKalki, we strive to ensure complete transparency and satisfaction for all our customers across our software, hardware, and SaaS-based services.
This Cancellation & Refund Policy outlines the procedures and conditions under which cancellations and refunds are processed for our products and services.
By purchasing or subscribing to our offerings, you acknowledge that you have read, understood, and agreed to the terms stated below.
Cancellations
a. SaaS Subscriptions
Customers may cancel their subscription plans at any time through their account dashboard or by contacting our support team.
Cancellations will take effect at the end of the current billing cycle. You will continue to have access to the service until your subscription expires.
No prorated or partial refunds are provided for unused days or early cancellation.
b. Software Licenses
Once a software license key or activation code has been issued or downloaded, cancellations are not applicable.
Trial versions are provided (where available) to help users evaluate the software before making a purchase.
If the software fails to perform as described and the issue cannot be resolved by our technical team, a refund may be considered.
c. Hardware Products
Hardware orders may be canceled only before dispatch or shipment.
Once the product is shipped, cancellation is not possible.
For orders that have not yet been dispatched, you can request a cancellation by emailing [email protected] with your order number and purchase details.
Refunds
a. SaaS & Software Services
Refunds may be issued only under the following conditions:
Duplicate payment or accidental overcharge.
Technical issues on our side that prevent access to the purchased service and remain unresolved beyond 7 working days.
Service not delivered as promised due to internal system errors.
Refunds will not be issued for:
Change of mind or incorrect purchase.
Customer-side configuration, connectivity, or compatibility issues.
Subscription cancellations after the billing period has started.
Failure to use or access the service due to user negligence.
b. Hardware Products
Refunds for hardware are applicable only in the following cases:
Product delivered is defective or damaged in transit (verified by our support team).
Wrong product delivered compared to the order.
Customers must report any such issues within 48 hours of product delivery with supporting images or videos.
Refunds will be processed only after the defective product is returned and inspected.
Refund Process
Approved refunds are processed within 7–10 business days via the original payment method.
Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Any processing fees charged by payment gateways (such as Razorpay, Stripe, etc.) may be deducted from the refund amount as per their terms.
Late or Missing Refunds
If you haven’t received your refund after the specified period:
Check your bank or payment account again.
Contact your credit card company or payment provider—it may take additional time before your refund is posted.
If you still haven’t received your refund, please reach out to us at [email protected]